Privacy Policy

By means of this data protection declaration, the customer is informed how  daCarbo AG (hereinafter daCarbo) handles the collection, use, transmission, storage and protection of the customer’s personal data. This privacy policy applies to the web page

By using the website, the customer accepts this privacy policy and agrees to the collection, storage, processing, use, disclosure and protection of his personal data. The customer can revoke his consent at any time with effect for the future.

If the customer does not provide daCarbo with the necessary data, it may be that he/she cannot use the entire offer of the website.

daCarbo collects and processes the customer’s data as the responsible party. The data protection commissioner of daCarbo is Andreas Keller. For questions, suggestions or criticism regarding data protection of daCarbo or to assert rights, the customer can contact the following office:

daCarbo AG
Beulweg 58
CH-8853 Lachen
Phone:  +41 55 442 18 24

The term “personal data” shall refer to information that can be assigned to a specific person or used to identify that person, regardless of whether this allocation or identification is made directly on the basis of this data or on the basis of this data and other additional information to which daCarbo has access.

The collection and processing of personal data helps daCarbo to improve and optimize its website.

When the customer visits the website, the following general technical information concerning the visit is collected in so-called log files:

The IP address of the device used from which the visit is made
Information concerning browser type
Information concerning the Internet service provider
Information concerning the operating system used
Reference/exit pages
The time and duration of the visit
Information concerning the interaction between pages (e. g. scrolling, clicking, mouse over)
Location data (especially when using mobile devices)

For most mobile devices, the use of location services can be controlled or disabled in the settings menu of the mobile device.

The customer can use the web form to send a request for quotation to daCarbo, register for the Business Circle or request further information from daCarbo . The following data are required for this:

First and last name
Phone number
E-mail address

daCarbo uses analytical tools on its website to collect data on the customer’s interaction with the website, on links that the customer clicks on and on other actions that he uses within the framework of the services of daCarbo . Further information on the use of the aforementioned technology by daCarbo and how it is used can be found in section 7 of this Privacy Policy.

The customer can subscribe to a daCarbo newsletter. He must provide his e-mail address. The newsletter can be canceled at any time: corresponding information can be found in the newsletter itself. If the customer unsubscribes from the newsletter, the associated e-mail address will also be deleted.

By providing mandatory and, where appropriate, other voluntary data, the customer consents to the collection, processing, use and disclosure of such data within the scope of the purposes described in this data protection declaration.

The passing on of data to third parties shall take place as far as this is necessary for the execution of the contract. daCarbo does not trade or sell customer data.

We only pass on the data that we receive to third parties in the scope described below:

Protection of daCarbo and third parties: daCarbo will disclose customer accounts and personal data concerning customers if it is required to do so by law or if such disclosure is necessary in order to enforce the General Terms and Conditions of daCarbo or other agreements or to protect its rights as well as the rights of its customers and those of third parties. This includes exchanging data with companies that specialize in preventing and minimizing fraud and credit card fraud. These personal data are also only used in the aforementioned contexts and may not be used for other purposes.
With the consent of the customer: In all other cases, we shall inform the customer if personal information is to be passed on to third parties and the customer will thus be able to give his or her consent.

The customer data will be deleted as soon as they are no longer required for the fulfillment of the collection purpose, e.g. in the context of a contractual relationship. If necessary, the data will only be blocked if it cannot be deleted for legal or factual reasons (e. g. storage obligations due to tax regulations).

If the customer moves around on the website, the data stored under section 3 lit. a is automatically deleted after 30 days. The data collected from customers in accordance with section 3 lit. b will remain stored until the customer request has been processed or the customer has unsubscribed from the Business Circle.

daCarbo protects its customers’ data through the use of technical and organizational security measures, in order to minimize risks in connection with their loss, misuse, unauthorized access as well as unauthorized passing on and modification. Firewalls and data encryption as well as authorization controls for data access are used for this purpose.

daCarbo uses so-called tracking technologies to constantly improve and optimize the website. This includes in particular Google Analytics and similar programs. The analytic tools provide statistics and graphs that provide information concerning the use of the website. The data on the use of an Internet page is thereby transferred to the server used for this purpose. Depending on the provider of a web analysis tool, these servers may be located abroad. For Google Analytics, this data is transmitted along with shortened IP addresses, which prevents identification of individual devices. Google will not link the IP address transferred by your browser as part of Google Analytics with any other data held by Google. A transfer of this data by Google to third parties only takes place by statutory provisions or in the context of processing order data.

The customer can prevent the collection of the data generated by cookies and related to his use of the website (including its IP address) as well as the processing of this data by Google by downloading and installing the browser plugin available under the following link (

Further information on Google Analytics and data protection can be found under: or

This website uses Mouseflow, a web analysis tool by Mouseflow ApS, Flaesketorvet 68, 1711 Copenhagen, Denmark, to gather and store data for marketing and optimisation purposes. Pseudonymised user profiles can be created from the data. Randomly selected individual visits (only with anonymised IP addresses) are recorded. This gives a log of mouse movements and clicks with a view to playing back individual website visits on a random basis and thus ascertaining potential improvements for the website. Without the express permission of the persons concerned, the data collected by Mouseflow shall not be used to identify visitors to the website personally and shall not be merged with personal data about the pseudonym bearer. If you do not want to be recorded, you can use the following link to deactivate records for the browser you are currently using for all websites that use Mouseflow.
If you are interested in an agreement regarding contract data processing, please send us an email at “”.

In addition, the customer may request information at any time on the data stored about his/her person.

He/she can demand the correction, deletion and blocking of his personal data as long as this is legally permissible and possible within the framework of an existing contractual relationship.
These rights may be exercised by way of the rights granted via the address mentioned in Section 1 above.

The newsletter can be ordered or canceled by the customer at any time. Each newsletter contains information and settings in this regard. A notification of this can also be sent to the contact address specified in Section 1.

The customer may at any time revoke his consent to the collection, processing, use and disclosure of his personal data in accordance with this data protection declaration. However, daCarbo may no longer be able to provide the customer with full access to and the services offered on this website.

daCarbo is entitled to amend this data protection declaration at any time. The amended privacy policy will be published on the website and the customer is advised to consult this from time to time to be up to date. daCarbo reserves the right to inform the customer by e-mail in case of significant changes to the privacy policy.

Date: 19.08.2019